Call/Text us at 302-450-1218 or, Email us:


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Do you have a question? Chances are someone asked the same one before you. Please read through the most common questions we deal with and if you don't find what you're looking for, please reach out at

1. Do you offer refunds?

No, it is not possible to initiate returns. The only exception is if your item arrives damaged.

2. Can I cancel my order?

Yes, you may cancel your order at any point before dispatch. We recommend that you call us at 302-450-1218 to make sure we cancel your order in time.

3. How long before my order arrives?

On average, it takes us 1-3 days to prep your order and then it spends additional 5-7 days in transit. Curbside shipping is free on all orders.

4. What if my order is delayed?

Each order is equipped with a tracking number, so as a first step, make sure you check it regularly. If your order is delayed for over 3 days above the maximum delivery time, please reach out at



Ultimate Arcade Room by SS Stores LLC

Glen Riddle Road 274

Media, PA, 19063, United States

Entity Number: 92-3412435