Return and Refund Policy

Summary

• We do not accept returns nor provide refunds for customer remorse
• We accept returns for damages (read detailed steps below)
• You are able to cancel your order before it ships in order to receive a refund. (Except for Custom or Made-to-Order products)

Order Confirmation

Once you get the confirmation email (immediately following your order, please check your spam folder otherwise), please check the delivery and payment details and contact us if any corrections are needed.

Please note that if any adjustments are required for shipping or billing information after the item has been shipped due to customer errors or typos, additional fees may apply.

Cancellations (Before Order Ships)

You may cancel your order at any time before we dispatch it. You are eligible for a full refund if your request is made within 48 hours of purchase  (Excluding custom or made-to-order products). Please note that lead times are estimated and may vary based on production and vendor discretion. For refund requests made after 48 hours, a 3% fee will be deducted to cover the non-refundable merchant fee charged to our small business. Alternatively, you can switch your order to another item to avoid this 3% fee. Please reach out during business hours at 302-450-1218, the chat in the bottom right, or email support@ultimatearcaderoom.com. Once the product leaves the warehouse, we are unable to offer a refund.

Custom or Made-to-Order Products

Custom Items Include (but are not limited to):

• Any item with wood stain or cloth color
• Most Shuffleboard Tables & Pool Tables
• Select Foosball Tables & Arcade Games

If there is any uncertainty, please request clarification before placing your order.

You may request to cancel before the item goes into production. Once production on a custom item begins, WE CANNOT ACCEPT CANCELLATIONS OR ALTERATIONS. It’s essential to confirm all order details (size, color, dimensions, etc.) before placing your order.

Returns

We do not accept returns due to customer remorse. We accept returns only if the product is damaged, defective, or inaccurate as long as it is reported within 24 hours. There are steps that need to be taken within 24 hours of receiving the product.

If they are not followed exactly, you will not be eligible for replacement or refunds. There are no exceptions. Please read the steps that need to be taken under "Damages". 

Damages

First off, please thorougly inspect the packaging of your item(s) when they arrive, if you notice any damage, you need to make note of it when signing for delivery. 

This is very important!

Please send photos of the damage, box, and SKU, along with a brief description of the damage to support@ultimatearcaderoom.com and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

These steps below must be followed in order for the claim to be valid. No exceptions!

1. Verify the information of the order on the delivery receipt and quantity of boxes. 

• Ensure that the details on the delivery receipt correspond to the actual number of items received. Take note of any discrepancies prior to signing. 

2. Take photos 

• It is extremely important to take photos of any/all damages prior to accepting/refusing delivery. Without photos, the claim cannot be submitted. 

3. We must be informed within 24 hours 

• Failure to report damages or incomplete orders within 24 hours implies acceptance of the item "as is" by all relevant parties (manufacturer, distributor, and shipper). Consequently, you forfeit all rights to refunds, repairs, or replacements in accordance with freight insurance guidelines.

4. Do not assemble the product 

• Leave the product unassembled in the original packaging and wait for next steps from us. 

5. Please refrain from discarding any damaged items or their packaging, this includes boxes, pallets, crates, etc. 

• As per manufacturer and freight insurance regulations, products must be returned in their original packaging without any exceptions. Disposing of these items will forfeit your entitlement to returns, exchanges or replacements for missing parts.  

Chargebacks

Our experienced support team is here to help. Once you communicate your issue, we'll do our best to solve it as fast as possible.

We urge you not to file for fraudulent chargebacks, as we will respond by pressing charges for theft. Let's communicate instead and find a solution that will make you happy. Thank you for shopping with us!

Contact

• Email: support@ultimatearcaderoom.com
• Phone: 302-450-1218

Address

Ultimate Arcade Room by SS Stores LLC

8 The Green Ste 15009

Dover, DE, 19901, United States

Entity Number: 92-3412435